Make sure reps know they can talk while in CallBlitz, it sounds funny, but everyone tends to be super apprehensive to talk while in there because they don’t want to mess other people’s calls up. This leads to a stiff/quiet team experience. They need to be reminded that we handle all of the varying audio statuses automatically so that nothing they do can interfere with a live call!
Depending on team culture, it can help if a manager opts out of joining the dial sessions. The reps feel less pressure to perform, and they will enjoy being in the platform more overtime if it’s somewhere they like being, rather than they feel forced to be in. This varies a ton team to team. Managers, if you need to be in every session, two strategies to fight against apprehensive reps:
1) Dial WITH them! You calling in front of them will set the tone that nobody should be afraid to fail, and you are willing to do hard stuff with them.
2) Give them time in the platform without you. ie, maybe you only join a specific time block for 1-2 hours a day, where the rest of the day you let them hang out in there alone.
Encourage informal use, ie, make sure your reps know they can be in there whenever they want - your CallBlitz room is open 24/7, so, if Joe and Sally want to go dial together because it’s more fun, let them, it doesn’t always need to be a formal/scheduled team-wide event.
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